# THE IN-FLUENCE TRAVEL CLUB

Client Terms & Conditions of Service

The In-Fluence Travel Agency L.L.C. (d/b/a The In-Fluence Travel Club)

Winter Park, Florida | sales@in-fluencetravel.com | influencetravelclub.com

IATA #45613433 · CST #2071045-50 · FLST #ST38545

Version [1.0] — Effective February 1, 2025.

1. AGREEMENT AND ACCEPTANCE

These Terms & Conditions ("Terms") govern all travel planning, advisory, and booking services provided by The In-Fluence Travel Agency L.L.C. ("we," "us," "our," "the Agency") to you ("you," "Client," "Traveler").

You accept these Terms by any of the following: (a) signing or electronically acknowledging them; (b) submitting a deposit or any payment toward travel arrangements; (c) accepting a proposal, quote, or confirmation we issue; or (d) traveling on arrangements we have made. Acceptance by one Traveler binds all Travelers in the booking, and the person who books on behalf of others represents that they have the authority to accept these Terms for every Traveler and to share those Travelers' information with us.

If you do not agree to these Terms, do not submit payment and notify us in writing immediately.

2. OUR ROLE — PLEASE READ CAREFULLY

We act as your advisor and as a booking agent for independent third-party suppliers. We are not the provider of your travel.

We arrange travel with hotels, resorts, villa owners, cruise lines, airlines, air charter operators, tour operators, DMCs, guides, transfer companies, car rental firms, rail operators, yacht and vessel operators, insurers, and other suppliers ("Suppliers"). Each Supplier is an independent entity we do not own, manage, control, staff, or supervise.

Accordingly, we are not liable for any act, omission, negligence, default, delay, breach, misrepresentation, insolvency, cessation of operations, injury, illness, death, property damage, or financial loss caused by any Supplier or by any party we do not directly employ. Your legal remedy in such cases is against the Supplier.

We are not responsible for changes made by airlines, hotels, resorts, villa owners, cruise lines, tour operators, charter operators, or other third-party travel providers, including changes to schedules, itineraries, pricing, inclusions, policies, facilities, ownership, brand affiliation, or operating status, whether made before or during your travel.

Supplier terms control. Every booking is additionally subject to the Supplier's own terms, conditions, tariffs, passenger ticket contracts, contracts of carriage, waivers, and cancellation policies. Where a Supplier's terms are more restrictive than ours, the Supplier's terms govern that booking. We will provide or point you to those terms on request, and you agree to read them.

We are an independent affiliate of Nexion Travel Group, a member of Internova Travel Group. All bookings are placed through that host agency relationship.

3. STATE SELLER OF TRAVEL DISCLOSURES

Florida: The In-Fluence Travel Agency L.L.C. is registered with the State of Florida as a Seller of Travel. Registration No. ST38545. Registration does not constitute approval by the State of Florida.

4. PROFESSIONAL SERVICE FEES

Our fees (when applicable) compensate our time, expertise, supplier relationships, and our support. They are separate from and in addition to the cost of your travel.

Fees are earned when services are rendered and are not refundable if you cancel, if a Supplier cancels, if travel becomes impossible, or in a force majeure event. Fees are not commissions and are not contingent on your travel occurring.

5. QUOTES, PRICING AND CURRENCY

All quotes are estimates based on availability and rates at the moment of quoting and are not guaranteed until the Supplier issues a written confirmation and the required deposit has been received and applied.

- Rates, taxes, fees, and inventory can change without notice. Held space may be released by the Supplier at any time before deposit.

- Prices may increase after booking where the Supplier permits — including fuel surcharges, government taxes and fees, port charges, airline-imposed increases, and currency-driven adjustments. You are responsible for such increases, or you may cancel subject to the cancellation terms in Section 8.

- Where a quote is expressed in a currency other than the currency of payment, any figure shown in a second currency is a convenience conversion only, computed at the indicative rate on the quote date. The amount actually charged will reflect the Supplier's rate and your card issuer's exchange rate and foreign transaction fees at time of settlement.

- Unless expressly itemized, quotes exclude: airfare, seat and baggage fees, visas and entry fees, travel insurance, resort and destination fees, tourist and city taxes, gratuities, spa and dining beyond stated inclusions, minibar and incidentals, excursions, laundry, WiFi upgrades, and personal expenses.

- Obvious pricing errors, Supplier system errors, and typographical errors do not create a binding rate. If one occurs, we will notify you promptly and you may accept the corrected price or cancel with a full refund of amounts paid to us for that component, less non-refundable third-party costs already incurred.

6. YOUR OBLIGATION TO REVIEW CONFIRMATIONS

This clause protects you. Please honor it.

You must review every proposal, invoice, confirmation, ticket, and travel document within `[24]` hours of receipt and notify us immediately in writing of any error or discrepancy — including, without limitation, name spellings, dates, flight times, airports, cabin and room categories, occupancy, bedding, meal plans, transfer times, and total price.

Names on air tickets, cruise bookings, and rail tickets must match the traveler's passport or government ID exactly. Airline and cruise name changes are frequently impossible and often require full cancellation and repurchase at prevailing fares.

After the review period, arrangements are deemed accepted as issued, and you are responsible for all costs of correction, including Supplier penalties, fare differences, and our revision fee.

7. PAYMENTS

7.1 Schedule. Deposits and final payment deadlines are set by each Supplier and stated on your invoice. Deadlines are firm. Late payment will result in automatic cancellation by the Supplier and loss of deposits, held space, negotiated rates, and preferred-partner amenities. We are not responsible for cancellations caused by non-payment, expired or declined cards, bank holds, or wire delays.

7.2 Methods. We accept credit card via PCI compliant methods. We do not accept cash or cryptocurrency. Card surcharges, where permitted and disclosed in advance. Wire fees are your responsibility.

7.3 Direct-to-supplier charges. Most payments are charged directly by the Supplier and will appear on your statement under the Supplier's name. You authorize us to transmit your payment details to Suppliers for that purpose.

7.4 Card authorization. By providing card details you authorize us and the applicable Suppliers to charge deposits, final payments, fees, taxes, surcharges, and any authorized subsequent charges. A separate signed credit card authorization form may be required for `[all / third-party-card / high-value]` transactions and will be provided to you when applicable.

7.5 Third-party cards. Where a card belongs to someone not traveling, we require a signed authorization plus government photo ID of the cardholder. Some Suppliers prohibit third-party cards entirely.

7.6 Chargebacks. You agree not to initiate a chargeback for services properly delivered or for Supplier-imposed penalties disclosed in these Terms or on your invoice. Disputes must first be raised with us under Section 27. If you initiate a chargeback in breach of this clause and it is resolved in our favor, you agree to reimburse our reasonable costs of response, including administrative time at $150/hour and any bank or legal fees.

7.7 Held funds. We do not hold client funds in trust unless required by law; funds are remitted to Suppliers per their schedules.

8. CHANGES, CANCELLATIONS AND REFUNDS

8.1 Supplier terms govern. Cancellation and change penalties are set by each Supplier and are stated at the time of booking. Many luxury villas, private residences, charters, group blocks, and negotiated rates are fully non-refundable from deposit.

8.2 Requests must be in writing. Cancellations and changes are effective only when we receive them in writing and confirm receipt — email to sales@in-fluencetravel.com. Verbal or text-message requests, voicemails, and social media messages are not effective notice. Requests are actioned during business hours (Section 26); a request sent outside business hours takes effect when processed, which may fall into a higher penalty band.

8.3 Our fees are additive. Our planning, management, and cancellation processing fees are retained in full and are separate from Supplier penalties.

8.4 Refund timing. Where a refund is due, it is paid by the Supplier, in the Supplier's timeframe — commonly `[30–90+]` days — and to the original form of payment. We cannot accelerate, advance, or guarantee Supplier refunds and are not liable for a Supplier's delay or failure to refund.

8.5 Future travel credits. If a Supplier issues a credit or voucher in place of cash, its value, validity, transferability, and rebooking terms are set solely by that Supplier. Fare and rate differences at rebooking are your responsibility.

8.6 Unused services and no-shows. No refund is available for unused services, missed flights or sailings, late arrivals, early departures, voluntary itinerary deviations, or no-shows.

8.7 Our right to decline. We may decline or withdraw from an engagement, or cancel arrangements, where you fail to pay, provide false information, behave abusively toward our staff or a Supplier, or where continuing would breach law, sanctions, or Supplier policy. Fees earned to that point are retained.

9. TRAVEL INSURANCE — STRONGLY RECOMMENDED

We strongly recommend that every Traveler purchase comprehensive travel protection at the time of initial deposit.

Appropriate coverage typically includes trip cancellation and interruption, emergency medical and dental, emergency medical evacuation and repatriation, baggage loss and delay, travel delay, supplier financial default, and — where available and desired — "cancel for any reason" (CFAR) and adventure/high-altitude activity riders.

We are not licensed insurance advisors. We can provide access to travel insurance suppliers and general information, but we cannot interpret policy language, guarantee coverage, advise on suitability, or predict whether a specific claim will be paid. Read the policy certificate; the insurer's terms control. Claims are between you and the insurer.

By accepting these Terms and proceeding with your booking, you acknowledge that travel insurance has been recommended to you and that the decision to purchase or decline it is yours alone. If you travel without coverage, or with coverage that proves insufficient, you accept full financial responsibility for all cancellation and change penalties, medical and dental expenses, evacuation and repatriation costs, delays, interruptions, baggage loss, and any other losses that insurance might otherwise have covered, and you release The In-Fluence Travel Agency L.L.C. from any liability arising from that decision.

We are under no obligation to remind you of coverage purchase deadlines, and a decision to decline coverage does not alter any Supplier's cancellation terms or entitle you to any refund from us.

10. TRAVEL DOCUMENTS, VISAS AND ENTRY REQUIREMENTS

You are solely responsible for holding valid documents for every country you enter or transit. We may share general guidance as a courtesy; it is not a legal determination and requirements change frequently and without notice.

- Passports: Many countries require validity of at least six months beyond your return date and blank visa pages. Some airlines deny boarding on this basis alone.

- Visas, eTAs and pre-clearances: Including but not limited to US ESTA, UK ETA, Canada eTA, EU ETIAS/EES, Vietnam e-visa, Indonesia e-VOA and Levy, India e-Visa, Australia ETA, Brazil e-visa. Requirements differ by nationality, residency, purpose, prior travel history, and length of stay. Dual nationals and non-US passport holders must verify independently.

- Transit: A transit visa may be required even without leaving the airport, and separately ticketed connections may require you to clear immigration and re-check baggage.

- Minors: Some destinations require a birth certificate, notarized consent from a non-traveling parent, or court documentation. Cruise lines and airlines have their own unaccompanied-minor and infant-age rules.

- Health: Vaccination and testing requirements (including yellow fever certificates for certain routings) are your responsibility. Consult a travel medicine practitioner or the CDC/WHO.

- Names: Recent marriage, divorce, or legal name change must be reflected consistently across passport, tickets, and visas.

Denied boarding, denied entry, or deportation for inadequate documentation is at your sole cost and risk, with no refund. Authoritative sources: your destination's official government portal and, for US citizens, travel.state.gov.

11. HEALTH, MOBILITY, ACCESSIBILITY AND SPECIAL REQUESTS

You must disclose to us in writing, before booking, any medical condition, mobility limitation, dietary restriction, allergy, or accessibility need that could affect your travel arrangements, so we can assess suitability with Suppliers.

Requests are not guarantees. Room location, connecting rooms, adjoining rooms, bedding configuration, high floors, views, early check-in, late check-out, airline seats, dietary meals, cribs, and similar items are requested on your behalf and confirmed only at the Supplier's discretion, typically on arrival and subject to availability. No refund or compensation is due if a request is not fulfilled.

Standards of accessibility, medical care, food-allergen handling, hygiene, and safety vary widely internationally and may fall well short of those in your home country, including at luxury properties. Remote destinations, expedition itineraries, and private islands may be hours or days from advanced medical facilities. You assume these risks.

12. AIR TRAVEL

Air transportation is governed by the airline's contract of carriage and applicable international conventions, not by us.

- Airlines may change schedules, equipment, routings, and cabin configurations, and may cancel, delay, overbook, or divert flights. Remedies are set by the airline and, where applicable, by DOT or EU261-type regulations. We will assist you in seeking those remedies but cannot compel an airline to act.

- Most airline tickets are non-refundable and non-transferable. Name changes are generally not permitted. Changes incur airline change fees plus any fare difference.

- Basic economy and deeply discounted fares may exclude seat selection, carry-on baggage, changes, refunds, upgrades, and mileage accrual. If you accept such a fare, you accept those restrictions.

- Connections: We recommend a minimum of `[2]` hours domestic and `[3]` hours international between flights, and where possible avoiding separately ticketed itineraries. If you insist on a shorter connection or separate tickets against our advice, you accept the risk of misconnection with no protection from the airline.

- We recommend arriving at your cruise or tour departure city at least one full day early. If you decline, you accept the risk that an air delay causes you to miss the sailing or tour with no refund.

- Award and points tickets: Where we assist with mileage or points redemptions, availability, taxes, fees, carrier surcharges, and program rules are controlled by the program. We are not responsible for devaluations, account closures, or redemption denials.

- Baggage allowances, fees, and liability limits are the airline's. Track and claim damaged or delayed baggage directly with the airline before leaving the airport.

- Where a ticket is issued as non-refundable, involuntary schedule changes may create refund or reroute rights; we will pursue these on your behalf as a courtesy.

13. CRUISE TRAVEL

Cruise travel is governed by the cruise line's Passenger Ticket Contract, which you must read and accept. It typically limits liability, sets venue and time limits for claims, and reserves broad operational discretion.

- Itineraries are not guaranteed. The Master may change, substitute, shorten, or omit ports for weather, sea conditions, safety, mechanical, medical, geopolitical, or operational reasons without liability or refund. Tender ports may be cancelled outright.

- Final payment deadlines are strict and cancellation penalties escalate steeply. Group and negotiated fares often carry earlier deadlines and stricter penalties than published fares.

- Embarkation: You must be aboard by the stated all-aboard time, typically 60–120 minutes before sailing. Late arrival forfeits the cruise with no refund, and rejoining the ship at a later port is at your cost and subject to immigration rules.

- Documentation: Closed-loop sailings may accept limited documentation for some citizens, but a valid passport is strongly recommended and is required if you must fly home from a foreign port unexpectedly.

- Onboard accounts, gratuities, service charges, port taxes, beverage and specialty dining, WiFi, spa, shore excursions, and casino charges are additional unless expressly included.

- Third-party shore excursions: If you book excursions independently rather than through the line, the ship will not wait for you and no compensation is available for a missed sailing.

- Onboard credit, amenities, and promotional inclusions are provided by the line, are non-refundable, non-transferable, have no cash value, and typically expire at the end of the sailing.

- Pregnancy limits (commonly no travel at or beyond the 24th week), minimum-age rules, and medical fitness-to-sail requirements are set by the line and strictly enforced. Denial of boarding on these grounds carries no refund.

14. HOTELS, RESORTS, VILLAS AND PRIVATE RESIDENCES

- Star ratings, room categories, square footage, images, and descriptions are supplied by the property and are indicative only. Actual rooms, views, and finishes vary within a category.

- Standard check-in is typically mid-afternoon and check-out mid-morning; earlier or later access is a request, not a right, and may carry a charge.

- Additional charges commonly collected at the property: resort and destination fees, city and tourist taxes, service charges, parking, minibar, WiFi upgrades, spa, dining, and gratuities. Properties may place a pre-authorization hold on your card for incidentals.

- Renovations, seasonal closures of restaurants, spas, pools, beaches, and facilities, and reduced service levels can occur without notice and are not grounds for refund by us.

- Villas and private residences: Additional terms usually apply, including a refundable damage or security deposit, minimum-stay and changeover-day rules, occupancy caps strictly enforced, staff and chef gratuity expectations, food and beverage provisioning charges, restrictions on events and additional guests, and (in some cases) a rental agreement directly between you and the owner. You are financially responsible for damage, loss, and excess cleaning, and for the conduct of everyone in your party.

- We are not responsible for theft, loss, or damage to personal property. Use in-room safes and appropriate insurance.

15. GROUP TRAVEL AND ROOM BLOCKS

Group bookings are additionally governed by a signed group contract between you (or your organization) and the Supplier and/or us. Where terms conflict, the signed group contract controls.

- Group leader/organizer is responsible for the group contract obligations, deposits, rooming lists, and communication with participants, and represents authority to bind the group.

- Cutoff dates: Unsold rooms in a block are released on the cutoff date. Rooms booked after cutoff are at prevailing rates and subject to availability.

- Attrition and minimums: If actual pickup falls below the contracted minimum, attrition damages, performance penalties, and lost concessions may apply and are the responsibility of `[the group leader / the organization / the individual travelers, as set out in the group contract]`.

- Group deposits are typically non-refundable and non-transferable between names and dates.

- Group amenity points, complimentary rooms, and concessions are earned only on actual materialized rooms and are forfeited if minimums are not met.

- Individual participants are responsible for their own final payments, documents, and insurance. We may communicate individually with participants for that purpose.

- Where a group manages a shared budget or activity fund, contributions, reconciliation, and settlement are the group's responsibility. We do not act as escrow agent.

16. DESTINATION WEDDINGS, CELEBRATIONS AND SPECIAL EVENTS

- Legal validity of a marriage or civil union performed abroad is solely your responsibility, including residency waiting periods, blood tests, apostilled and translated documents, officiant licensing, and registration in your home jurisdiction. We provide no legal opinion on marital validity.

- Wedding packages, venues, minimum guest counts, food and beverage minimums, vendor exclusivity rules, external vendor fees, décor, photography, and setup are contracted with the venue or a third-party planner, subject to their terms.

- Venues may relocate outdoor events for weather at their discretion. No refund is due.

- Event dates and venues may be subject to non-refundable deposits from the moment of booking.

- Guest room blocks are subject to Section 15.

17. CORPORATE AND INCENTIVE TRAVEL

- Where an organization is the paying party, the signatory represents they are authorized to bind the organization and to accept these Terms on behalf of all attendees.

- Attendee lists, per-attendee entitlements, room categories, and expense responsibility (individual vs. master account) must be confirmed in writing before ticketing or contracting.

- Tax treatment of incentive travel, including any reporting obligation, is the organization's responsibility. We do not provide tax advice.

- Duty-of-care obligations to your attendees remain with your organization. We can support with itinerary reporting and traveler tracking where available but do not assume duty-of-care responsibility.

- Deposits and cancellation terms follow Section 15.

18. PRIVATE AVIATION AND YACHT CHARTER

- We act solely as an arranger and intermediary. We are not a direct air carrier, an indirect air carrier, an aircraft operator, or a vessel operator. All flights are operated by properly certificated third-party operators (in the US, typically under 14 CFR Part 135) who exercise sole and exclusive operational control, including all decisions on airworthiness, crew, weather, routing, fuel, and go/no-go.

- Charter quotes are estimates for a specific tail number and are not confirmed until a signed charter agreement and payment are in place. Aircraft are frequently sold to another client before contracting.

- Aircraft substitution may occur for maintenance, MEL items, crew legality, or operational need. The operator will endeavor to provide a comparable aircraft; cabin layout, WiFi, range, and lavatory configuration may differ.

- Quotes may exclude or later add: repositioning/ferry legs, de-icing, overnight and crew expenses, ramp, landing, handling and parking fees, international handling and overflight permits, catering, ground transport, waiting time, hangar fees, Federal Excise Tax, segment fees, and fuel surcharges.

- Cancellation terms in private aviation are severe — frequently 100% non-refundable inside a short window. Terms are set out in the operator's charter agreement, which you sign or which we sign as your agent with your written authority.

- Baggage capacity is limited by weight and volume and is not guaranteed; oversized items, pets, and firearms require advance approval.

- Pets, unaccompanied minors, and passengers requiring medical equipment are subject to operator approval.

- Yacht and vessel charter is governed by the charter agreement (e.g., MYBA or similar), typically including an Advance Provisioning Allowance, delivery/redelivery terms, crew gratuity expectations, fuel, dockage, cruising-area restrictions, weather clauses, and mandatory insurance. Itineraries are always subject to the Captain's discretion.

19. RAIL, CAR RENTAL AND GROUND TRANSPORTATION

- Rail tickets are frequently non-refundable, non-changeable, and reservation-specific. Some passes require validation before first use. Seat reservations may be mandatory and separately charged.

- Car rental: Minimum-age and maximum-age limits, license requirements, and an International Driving Permit may apply. Rental firms typically require a credit card in the driver's name and place a substantial hold. Third-party or credit-card collision coverage may be unavailable or invalid in certain countries, and some countries make local liability insurance compulsory. Cross-border travel, one-way drop-offs, tolls, congestion charges, environmental-zone permits, and traffic and parking fines are your responsibility, including administrative fees the rental firm charges for processing them.

- Transfers: Meet-and-greet transfers are timed to your flight. You must provide accurate flight details and notify us or the operator of any change. Extended waiting time, missed pickups due to unreported changes, and after-hours surcharges are chargeable. Where a transfer is not pre-booked, arranging onward transport is your responsibility.

- Standards of vehicle condition, child-seat availability, and driver licensing vary by country.

20. TRAVEL ADVISORIES AND ASSUMPTION OF RISK

Travel carries inherent risks, including illness and disease, accident and injury, crime, theft, terrorism, civil unrest, political instability, natural disasters, extreme weather, wildlife encounters, altitude, water and adventure activities, road conditions, and variable standards of medical care, sanitation, food safety, and construction.

You are responsible for informing yourself. Consult travel.state.gov (US Department of State advisories and STEP enrollment), the CDC and WHO, and your own government's advisories, for every destination and transit point. We may pass along advisory information as a courtesy but do not monitor advisories on your behalf and make no representation about the safety of any destination.

By traveling, you voluntarily assume all such risks and release the Agency from liability arising from them. A destination's inclusion in a proposal is not a safety endorsement. A travel advisory, warning, or health notice does not by itself create a right to cancel without penalty; Supplier terms still govern.

21. FORCE MAJEURE

We are not liable for any failure or delay in performance, and no refund is owed by us, where caused by events beyond our reasonable control, including: acts of God; extreme weather, hurricanes, wildfire, flood, earthquake, volcanic activity; epidemic, pandemic, quarantine, or public health emergency; war, hostilities, terrorism, civil unrest, or crime; government action, border closure, sanctions, entry bans, or airspace closure; strikes, labor disputes, or air traffic control action; Supplier insolvency or cessation of operations; utility, technology, or communications failure or cyberattack.

In such events we will use reasonable efforts to assist you in obtaining refunds, credits, or alternatives from Suppliers, but any recovery is subject to Supplier terms. Our fees remain non-refundable. This is a primary reason to carry comprehensive travel insurance.

22. SUPPLIER INSOLVENCY

If a Supplier becomes insolvent or ceases operations, your recourse is to that Supplier's estate, to your travel insurance (if it includes supplier financial default coverage), and where applicable to your credit card issuer's chargeback rights. We do not guarantee any Supplier's solvency or performance and are not liable to refund amounts we have remitted to a Supplier.

23. PREFERRED PARTNER AMENITIES, VIP BENEFITS AND LOYALTY PROGRAMS

23.1 What may be available. Preferred partner benefits — including but not limited to complimentary upgrades, resort or onboard credits, priority check-in, complimentary breakfast, exclusive amenities, and discounted or negotiated rates — may be available through The In-Fluence Travel Club's curated network of global travel partners. We hold preferred-partner status with programs and cruise-line advisor partner programs. These benefits are subject to availability at the time of booking and are not guaranteed for every reservation, property, or destination.

23.2 How benefits are earned. Exclusive amenities, upgrades, and VIP services are available only when travel arrangements are booked through The In-Fluence Travel Club with participating suppliers within our preferred partner network. Benefits vary depending on the supplier, destination, travel season, room or cabin category, rate booked, and availability at the time of travel. Travel arranged independently, or through non-participating suppliers, may not qualify for preferred partner amenities or advisor-exclusive benefits.

23.3 Protecting your benefits. Benefits generally apply only to qualifying rates and room categories, cannot be combined with other promotions or third-party discounts, are non-transferable, and carry no cash value. They may be forfeited if you modify or cancel the booking directly with the supplier, create a duplicate reservation, or transfer the booking to another agency. Please route all changes through us so your benefits remain attached to the reservation.

23.4 Supplier discretion. All amenities, upgrades, credits, and special privileges are provided at the discretion of the travel supplier and may change without notice. Upgrades in particular are always subject to availability at check-in or embarkation and are never guaranteed. The In-Fluence Travel Club does not guarantee the availability, value, or delivery of any specific benefit on any given trip, and no amenity is a condition of the booking or grounds for refund if it is not extended.

23.5 Value and savings. While we work to secure the best available value and additional amenities through our global partnerships, exact savings and benefits vary based on market conditions, supplier pricing, promotional cycles, and the specific itinerary. Any comparison, estimate, or illustration of value we provide is indicative and is not a guarantee of a lowest available price.

23.6 Loyalty programs. Whether a rate earns points, nights, or elite credit is determined by the loyalty program, not by us. Many negotiated, group, and consortia rates are not eligible. Elite recognition is honored at the supplier's discretion. Please provide membership numbers before travel; we cannot guarantee retroactive credit.

23.7 Changes to our network. We may update or modify these Terms, our partner network, and available benefits at any time without prior notice. The version of these Terms in effect at the time of your booking governs that booking.

24. BOOKINGS NOT MADE BY US

We service only the arrangements we book. We are not responsible for, and will not assume management of, components you book yourself or through another agency, including their accuracy, timing compatibility, or disruption handling. If you contact a Supplier directly regarding a booking we hold, you may inadvertently cancel it, void negotiated rates, or forfeit amenities. Please route all communication through us.

25. CLIENT CONDUCT

You are responsible for your own conduct and that of all Travelers in your party, including minors. Suppliers may refuse service, remove you from a property, flight, vessel, or tour, or involve authorities in cases of intoxication, disruptive or abusive behavior, harassment, damage to property, or violation of local law — without refund and at your cost for onward travel. You will indemnify us for claims arising from your conduct.

Please note that local laws differ substantially from those at home — including laws relating to drugs, alcohol, prescription medication, photography, dress, public behavior, speech, LGBTQIA+ status and relationships, and importation of goods. Compliance is your responsibility.

26. COMMUNICATION AND SERVICE HOURS

- Primary channel: sales@in-fluencetravel.com. Business hours `[Mon–Fri, 9:00 AM – 6:00 PM ET]`. Typical response `[within one business day]`.

- In-travel emergency line: `407.308.5635`, for genuine in-trip emergencies and disruptions.

- Non-urgent requests received outside business hours are processed the next business day. Time-sensitive Supplier deadlines are not extended by our office hours — see Section 8.2.

- You must provide and maintain accurate contact details, including a phone number reachable while traveling, and monitor email for time-sensitive notices. We are not responsible for consequences of undelivered or unread communications, including messages routed to spam.

- We may communicate by email, phone, SMS, and WhatsAPP. Records of communication may be retained for service and compliance purposes.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

(a) Our total aggregate liability to you for any and all claims arising out of or relating to our services is limited to the total professional service fees you paid directly to the Agency for the affected booking. Amounts paid to Suppliers are excluded.

(b) We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of enjoyment, loss of profits, or emotional distress, even if advised of the possibility.

(c) We are not liable for the acts or omissions of Suppliers (Section 2), for force majeure events (Section 21), for Supplier insolvency (Section 22), for your documentation failures (Section 10), or for your decision to decline travel insurance (Section 9).

(d) We make no warranty, express or implied, as to any Supplier's services, safety, or standards, and all implied warranties are disclaimed to the extent permitted by law.

(e) Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for our own gross negligence, willful misconduct, or fraud.

Indemnification. You agree to indemnify and hold harmless the Agency, its members, employees, and agents from claims, damages, penalties, and reasonable legal fees arising from your breach of these Terms, your conduct, your misrepresentations, or your documentation failures.

28. COMPLAINTS AND DISPUTE RESOLUTION

28.1 On-site issues must be raised on-site. If a problem arises during travel, report it immediately to the Supplier's management and contact us at the emergency line so we have the opportunity to remedy it. Suppliers routinely decline post-travel compensation for issues not reported at the time.

28.2 Post-travel claims. Any claim must be submitted to us in writing, with documentation, within `[30]` days of trip completion. Claims submitted later may be time-barred by the Supplier.

28.3 Good-faith resolution. The parties will attempt to resolve any dispute informally for `[30]` days before commencing proceedings.

28.4 Governing law and venue. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.

Note that claims against airlines and cruise lines are separately governed by their contracts of carriage and passenger ticket contracts, which often impose short notice periods (sometimes six months) and exclusive venues.

29. PRIVACY AND DATA

We collect and process personal data — including names, dates of birth, passport and visa details, contact details, payment information, loyalty numbers, and, where you provide it, dietary, medical, and accessibility information — solely to arrange and service your travel.

- We share this data with Suppliers, our host agency (Nexion/Internova), booking and payment platforms, and government authorities where legally required (including advance passenger information and customs/immigration systems).

- Data may be transferred to and processed in countries with different data-protection standards, which is inherent to international travel.

- We use industry-standard safeguards and do not sell your personal data. Please do not send full card numbers or passport images by unsecured email; use the secure link we provide.

- You may request access, correction, or deletion of your data at sales@in-fluencetravel.com, subject to records we must retain for legal, tax, and Supplier purposes.

30. GENERAL

- Entire agreement. These Terms, together with your invoice, proposal, and any signed group or event contract, constitute the entire agreement and supersede prior discussions, verbal representations, and marketing materials.

- Amendment. We may update these Terms; the version in effect at the time of your booking governs that booking. The current version is posted at `[influencetravelclub.com/terms]`.

- Severability. If any provision is held unenforceable, the remainder stays in force.

- No waiver. Our failure to enforce a provision is not a waiver of it.

- Assignment. You may not assign or transfer a booking except as a Supplier expressly permits.

- Independent contractor. We are an independent affiliate of Nexion Travel Group and not an employee, partner, or joint venturer of any Supplier.

- Language. These Terms are issued in English; translations are for convenience only.

- Headings are for reference and do not affect interpretation.

32. ACKNOWLEDGMENT

I confirm that I have read, understand, and agree to these Terms & Conditions; that I have authority to accept them on behalf of all Travelers in my booking; that I understand the Agency acts as a booking agent for independent Suppliers and that each Supplier's own terms apply; and that comprehensive travel insurance has been recommended to me, that the decision to purchase or decline it is mine alone, and that I accept full financial responsibility for any loss that insurance might otherwise have covered.

The In-Fluence Travel Club — Travel Like a VIP

The In-Fluence Travel Agency L.L.C. · Winter Park, Florida · IATA #45613433 · CST #2071045-50 · FLST #ST38545 · An independent affiliate of Nexion Travel Group, a member of Internova Travel Group